Update your subscription, then verify your exit route
Get your subscription from the account dashboard, import it using the method provided by your client, and update it. Your subscription link grants access to your account; do not post it publicly or show the full link in screenshots. After switching routes, confirm that the client has applied your selection, then test access in the target app. Do not rely on the connection button’s status alone.
Keep conditions consistent when comparing routes
When comparing routes, use the same device, local network and task where possible. Pause large transfers on other devices, then check page loading, session stability or file transfers in turn. If you change the network, browser and exit route at once, it is hard to tell which change helped. Recording what happened is more useful than simply labeling a route good or bad.
Separate data allowances from route performance
Monthly plan data resets each month on the activation date. Mid-cycle upgrades are prorated for the remaining days. Data add-ons remain available until used and never expire. If a connection fails, first check your plan and remaining data in the account overview, then review your local configuration. Do not mistake an account status issue for an unavailable regional route. See plan pricing for prices and available data amounts.
Share the details needed to troubleshoot
If updating your subscription, checking your account and trying alternative routes do not resolve the issue, you can submit a support ticket from the dashboard. Include the platform, client message, selected route name, local network and whether the problem affects every website or just one app. Before attaching screenshots, hide your username, subscription link and other account details. Never share your password or full credentials.
For your first setup, start with the getting started guide. If you can connect but pages will not load, the connection drops in the background or your subscription will not update, use the troubleshooting guide to diagnose the issue. VPNPack offers a 7-day no-questions-asked refund. See the refund policy for how to request one.